Rujukan Laman

How jaya88 Handles Your Personal Data

At jaya88, we take the privacy of your account data seriously — from the moment you register to every transaction you make via Touch 'n Go, GrabPay, Boost…

Data TransparencySecure Account StorageMalaysian Data StandardsYour Right to AccessClear Retention Rules

Explore Lobby Read FAQ

What This Policy Covers and Where It Applies

jaya88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all personal data processed by jaya88 through jaya88.mobi, including data collected when you open an account, make deposits or withdrawals, or contact our support team. Access to our services depends on local law and is available where local law permits. We

1
process data in accordance with applicable Malaysian personal data protection requirements. Payment details passed through Touch 'n Go, GrabPay, Boost dan FPX are handled by those respective payment processors under their own security frameworks — we do not store full payment credentials on our servers. If
2
you are based in Johor Bahru or anywhere else in Malaysia, this policy governs how we treat the personal information tied to your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data Rights

Email Privacy Team Send your data access, correction or deletion request directly to our privacy team at jaya88.mobi. We aim to acknowledge your request within two working days and resolve it within fourteen.

Live Chat Support Our live chat is available around the clock. Start a chat session on jaya88.mobi and ask to be connected to the account-data team for any privacy-related question about your profile.

In-Account Settings Log in to your jaya88 account and navigate to the Profile section to download a copy of your stored data, update your contact details, or submit a formal data-correction request.

DATA HANDLING STANDARDS

Six Ways We Protect and Manage Your Data

We have built our data practices around clear, consistent rules — covering what we collect, how long we hold it, who can see it, and what you can do about it.

Data Collection Scope

We collect only what we need: your name, email, contact number, date of birth for age verification, and payment method identifiers. We do not collect payment card numbers or full bank account details directly.

Cookie Use

We use session cookies to keep you logged in and analytical cookies to understand how pages are used. You can adjust cookie preferences in your browser at any time without losing your account data.

Account Security

Your account password is stored as a salted hash — we cannot read it, and neither can our support staff. We strongly encourage you to enable two-factor authentication for an additional layer of protection.

Data Retention Period

We keep your account data for as long as your account remains active and for up to five years after closure, as required by Malaysian financial record-keeping obligations. After that window, data is securely deleted.

Third-Party Sharing

We do not sell your personal data. We share it only with payment processors such as Touch 'n Go, GrabPay, Boost dan FPX, and with fraud-prevention or identity-verification services strictly necessary to run your account.

Your Right to Request Changes

You may request a copy of your stored data, ask us to correct inaccurate records, or ask us to delete your data where no legal retention obligation applies. Submit requests via email or live chat, and we will respond within fourteen days.

Frequently Asked Questions About Your Privacy

If something in this policy is unclear, the answers below address the questions we hear most often from our Malaysian account holders. For anything not covered here, reach our privacy team directly through live chat or email.

We collect your name, email address, phone number, date of birth and country of residence. We also log your device type and IP address for security purposes. We do not store full payment credentials from Touch 'n Go, GrabPay, Boost dan FPX on our servers.

All data in transit is encrypted using TLS. Passwords are hashed and salted so they cannot be read by staff. Our servers are subject to regular security assessments, and access to your personal records is restricted to authorised personnel only.

Yes. Log in to your account and use the data-export function in Profile Settings, or send a written request via email or live chat. We will compile and deliver your data within fourteen calendar days of receiving your request.

We retain your records for up to five years following account closure to meet Malaysian financial and anti-fraud obligations. Once that period ends, your data is permanently deleted from our active systems and backups.

We share data only with payment processors handling your transactions, identity-verification providers, and fraud-prevention partners. We do not sell your information to advertisers or unrelated third parties under any circumstances.

Contact us through live chat or email at any time. Clearly state whether you want a correction, a deletion, or both. Where no legal retention rule prevents it, we will action your request and confirm completion within fourteen days.

We use session cookies for login continuity and analytical cookies to improve page performance. You can disable non-essential cookies through your browser settings. Doing so will not affect your ability to log in or access your account balance.

How jaya88 Handles Your Personal Data

Reach Us About Your Data Rights

Six Ways We Protect and Manage Your Data

Data Collection Scope

Cookie Use

Account Security

Data Retention Period

Third-Party Sharing

Your Right to Request Changes

Frequently Asked Questions About Your Privacy

01 What personal data does jaya88 collect when I open an account?

02 How is my data kept secure on jaya88.mobi?

03 Can I request a copy of all the data jaya88 holds about me?

04 How long does jaya88 keep my data after I close my account?

05 Does jaya88 share my data with other companies?

06 How do I ask jaya88 to correct or delete my personal data?

07 Does jaya88 use cookies, and can I control them?

Related Pages